Customer Experience Representative II - ICS
$31,200–$31,200 year
On-siteDallas, Texas, United States
EXPIREDDallas, Texas, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Manage and execute customer freight orders to meet volume goals while delivering an exceptional experience for a complex customer base. Engage regularly with clients to maximize freight potential, monitor on-time delivery and accurate billing, and schedule pick-up and delivery appointments to optimize transit time. Proactively respond to internal and external inquiries regarding load status, capacity availability, and accessorial charges, resolving problems to minimize service failures. Assist team members with initial escalations and specialty services while maintaining professionalism under pressure.
Required Qualifications
- High School Diploma/GED
- 2-3 years of Customer Service or Sales experience
- Bachelor's Degree
- 1 year of Customer Service or Sales experience
Desired Qualifications
- Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals
- Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service
- Embody a customer-centric mindset
- Fortune 500 experience
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