Customer Experience Representative - ICS
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Execute customer freight orders, monitor on-time delivery, and resolve service failures to meet volume goals. Engage with internal and external customers to optimize transit time, schedule appointments, and obtain accessorial charge approvals. Enter orders into the order management system to track loads and provide necessary information to operations teams. This role exemplifies a customer-centric spirit to develop relationships and maximize business potential within the ICS department.
Required Qualifications
- High School Diploma/GED
- 1-2 years of Customer Service or Sales experience
- Bachelor's Degree
Desired Qualifications
- Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals
- Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service
- Embody a customer-centric mindset
- Fortune 500 experience
- Nationwide relocation possibilities
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