Customer Experience Representative- Des Moines Airport
$35,360–$35,360 year
On-siteDes Moines, Iowa, United States
Job Summary
Meet and greet customers in a professional, friendly, and timely manner while providing superior, efficient service by communicating rental terms, vehicle features, and approved products. Use company-approved sales techniques to determine needs and offer optional protection, upgrades, fuel options, and equipment. Answer incoming calls for reservations, rate quotes, and general inquiries, and place outgoing calls for callback management. Assist in assessing rental condition upon return, notify management of customer or vehicle problems, and provide directions, maps, and local area information. Maintain a regular attendance and punctuality while pursuing on-the-job training and development opportunities.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
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