Customer Experience Representative

Answer incoming customer contacts, verify caller identity, and determine product or service needs to minimize resolution time. Perform teller functions including fund transfers, loan payments, stop payments, and transaction disputes while maintaining a professional manner. Assist other departments and branches with customer support, identify and cross-sell beneficial products, and analyze contact needs using computer systems to provide accurate service. Comply with all applicable laws, regulations, safety policies, and bank procedures. Report unsafe activities to a supervisor or Human Resources.