Customer Experience Representative - Buffalo Airport
$39,520–$39,520 year
On-siteBuffalo, New York, United States
Buffalo, New York, United StatesOn-siteFull Time$39,520–$39,520 yearEnterprise
Full TimeEnterprise
Job Summary
Meet and greet customers professionally while providing superior service by explaining rental terms, vehicle features, and optional products. Answer incoming calls for reservations, rate quotes, and general inquiries, and manage outgoing callback calls. Assist with rental verification, assess vehicle condition upon return, and notify management of customer or vehicle issues. Offer directions, maps, and local information to enhance the rental experience. Shifts run Monday through Saturday from 3:30pm to 1:00am. This role supports the National/Alamo brand at Buffalo International Airport.
Required Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- High School Diploma or G.E.D.
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
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