Customer Experience Representative

Deliver an elevated service experience by providing timely, proactive communication across all channels and serving as the primary liaison between customers and the organization. Manage inquiries and service concerns with a solutions-oriented mindset while accurately entering complex orders, credits, and return authorizations into the system. Collaborate closely with manufacturing and sourcing teams to ensure accurate completion dates, track key orders, and resolve product issues by clarifying complaints and expediting corrections. Maintain decision-making authority within established limits and meet individual performance objectives. Work in a loud environment with occasional lifting of items up to 25 lbs.