Customer Experience Representative
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Respond to inbound customer calls regarding underwriting, billing, and policy changes by identifying root causes and delivering personalized solutions. Apply critical thinking to troubleshoot issues within the policy management system, analyze unique scenarios, and collaborate on best practices to improve processing accuracy. Prioritize daily tasks to ensure timely resolution of inquiries while consistently meeting departmental KPIs. Requires a Bachelor's degree or 1-2 years of client interaction experience; bilingual proficiency preferred. Join a 25-year-old insurer dedicated to direct support and community impact.
Required Qualifications
- Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders
- Creative problem-solving abilities
- Capacity to collaborate across departments
- Consider diverse perspectives in decision-making
- Excellent PC skills
- Must be able to lift 15 pounds at times
- Must be able to navigate various departments of the organization's physical premises
Desired Qualifications
- Bilingual (English-Spanish)
- Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach
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