Customer Experience Representative / Administrator
Hybrid · Chiba, Chiba, Japan
Job Summary
Hybrid Customer Experience Representative / Administrator based in Chiba, Japan. You will provide in-person and virtual customer service via phone, text, email and online chat, support post-sales product issues, coordinate field service dispatching, process orders, advise on delivery dates and price changes, and act as liaison between customers, production and distribution. You’ll raise invoices and be the first point of contact for invoice payments. Requires business-level Japanese and English, and the role includes 3 days per week in the Chiba depot and 2 days remote.
Required Qualifications
- Ideally 5-7 years working in a customer experience position with a focus on exceeding customer expectations
- Proficient in ERP systems such as SAP
- Proficient in Microsoft Office tools
- Business level Japanese and English
- Able to work 3 days per week in the Chiba depot
- Some experience in invoice generation would be highly regarded
- Ideally have some experience in a logistics or hire desk environment (not essential)
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