Customer Experience Rep (CER)

Customer Experience Representative at PCF who manages inbound and outbound calls, texts, and emails, schedules and confirms appointments between customers and the Sales team, and maintains accurate CRM data to drive pipeline health. The role emphasizes energetic, personable communication, data-entry precision, multi-platform conversation management, and collaboration with the CER team to meet production goals. The position is full-time, in-office with a flexible hybrid schedule offering 1 to 2 remote days per week, and includes benefits such as health/dental/vision, 401(k) with matching, and PTO.