Customer Experience & Order Quality Coordinator

Coach the customer service team on communication standards and step into complex orders to guide resolutions. Own the full error-prevention cycle by monitoring escalations, identifying patterns, and closing loops with training or process improvements. Conduct structured reviews of production issues and complaints to translate findings into sustainable process fixes. Partner with Sales, Production, and Art to ensure clean handoffs and realistic timelines while overseeing daily report completion. Ensure the CSR team exceeds expectations in product knowledge, order flow, and proactive communication.