Customer Experience Operations Strategist
$65,000–$80,000 year
Hybrid · Boise, Idaho, United States
Job Summary
Customer Experience Operations Strategist role supporting efficient, high-quality customer service operations across designated Balsam Brands businesses. Responsible for coordinating with internal teams and third-party BPO providers to monitor performance, track key metrics, identify trends, and surface actionable insights; contributing to reporting accuracy, escalation management, and implementation of operational improvements. Works with cross-functional teams (Operations, eCommerce, Marketing) to optimize processes, drive automation/self-service enhancements, and document process updates. Requires strong analytical, data-interpretation, and communication skills, with a collaborative, proactive approach and AI literacy.
Required Qualifications
- 2+ years of experience in customer service, operations, or a related field
- Exposure to customer service operations in ecommerce, retail, or consumer products preferred
- Strong analytical skills with the ability to interpret data and identify trends
- Clear written and verbal communication skills, with the ability to share insights effectively
- Detail-oriented with strong organizational and multitasking abilities
- Collaborative mindset with the ability to work across teams and with external partners
- Eagerness to learn, take initiative, and contribute to process improvement
- Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions
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