Customer Experience & Operations Consultant (Virtual, US)
$45,000–$70,000 year
RemoteUnited States
United StatesRemoteFull Time$45,000–$70,000 yearLarge
Full TimeLarge
Job Summary
Conduct proactive calls with customers to welcome them, advise on authorized services and policies, and troubleshoot across service lines including homesale, property management, and household goods. Engage with clients on relocation and assignment issues, manage exceptions, and provide status updates while maintaining zero financial write-offs. Utilize omnichannel tools to support interactions, partner internally with support teams, and collaborate externally with supplier partners to coordinate authorized services. Ensure data integrity through regular file upkeep and meet Key Experience Metrics and SLAs.
Required Qualifications
- High school diploma or equivalent
- Must be fluent in English
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- International experience a plus, but not necessary
- Must be fluent in English, but other languages are highly desired
Desired Qualifications
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- International experience a plus, but not necessary
- Must be fluent in English, but other languages are highly desired
- Experience providing highly organized delivery
- Demonstrable problem-solving skills
- High attention to detail
- Experience of exercising judgement in owning complex processes, through to completion and resolution
- Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently
- Strong accountability for success of customer experience
- Curiosity and hunger to learn and to grow alongside a transforming organization
- Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role
- Embraces new technology and can easily incorporate into ways of working
- Ability to navigate multiple technology platforms simultaneously
- Strong customer service and trusted advisor mindset in both proactive and reactive scenarios
- Able to easily and quickly build trust across many persona/personality customer types
- Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences
- Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations
- Strong collaborator and team player
- Excellent written, verbal communication and interpersonal skills
- You foster belonging and encourage authenticity
- You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
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