Customer Experience Officer
On-siteAlbert Park, Victoria, Australia
Job Summary
Provide information to customers in person, by phone, and email regarding venue programs and services. Manage customer enquiries and complaints, resolve issues, and escalate where required. Conduct venue tours, handle contractor sign-ins, and issue access cards in line with policies. Operate point-of-sale systems and follow cash handling procedures. Support a safe environment for patrons and staff, including participation in evacuation drills. This role offers early morning shifts with early finish times for greater work-life balance. Candidates must hold a current Victorian Working with Children Check and Australian working rights.
Required Qualifications
- Outstanding customer service skills
- Strong verbal and interpersonal communication skills
- Demonstrated computer literacy
- Excellent attention to detail
- Ability to work effectively in a team environment
- Ability to manage difficult situations and deal with conflict professionally
- Flexibility to work early mornings, evenings and weekends across SSCT venues
- Current Victorian Employee Working with Children Check
- Australian working rights
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