Customer Experience Office Manager
$50,000–$60,000 year
On-siteFuquay-Varina, North Carolina, United States
Job Summary
Deliver exceptional customer service by answering inbound calls, scheduling appointments, and resolving concerns to create loyal clients. Coordinate installations with customers and installers, order materials, and track deliveries while updating production schedules and job status daily. Manage project details using CRM systems, perform job costing and data entry, and maintain accurate records in QuickBooks. Assist with local marketing efforts, support home shows, and strengthen community relationships. Attend weekly team meetings, track performance goals, and participate in ongoing training. This full-time role offers paid training, performance bonuses, and advancement opportunities within a structured, systems-driven home services business.
Required Qualifications
- Must be a U.S. citizen
- Valid driver's license with the ability to travel to job sites
- Strong phone presence with excellent verbal and written communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Self-motivated with the ability to work independently and take initiative
- Detail-oriented with strong follow-through and accountability
Desired Qualifications
- Experience in office management, administrative support, customer service, or operations preferred
- Experience with QuickBooks, CRM systems, or scheduling software is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.