Customer Experience Office Manager
$50,000–$60,000 year
On-siteFuquay-Varina, North Carolina, United States
EXPIREDFuquay-Varina, North Carolina, United StatesOn-siteFull Time$50,000–$60,000 yearStartup
Full TimeStartup
Job Summary
Answer inbound calls, schedule appointments for the sales team, and follow up on leads to deliver exceptional customer service. Coordinate installations with customers and installers, order materials, and track deliveries while managing project details using CRM systems. Perform job costing, maintain accurate records in QuickBooks, and track expenses and invoices. Assist with local marketing efforts, support home shows, and strengthen community relationships. Attend weekly team meetings, track goals, and participate in ongoing training.
Required Qualifications
- Must be a U.S. citizen
- Valid driver's license with the ability to travel to job sites
- Strong phone presence with excellent verbal and written communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Self-motivated with the ability to work independently and take initiative
- Detail-oriented with strong follow-through and accountability
- Experience in office management, administrative support, customer service, or operations
Desired Qualifications
- Experience in flooring or home improvement
- Experience with QuickBooks, CRM systems, or scheduling software
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