Customer Experience Manager

Oversee front-end department operations, including managing cash handling, enforcing security measures, and conducting unannounced audits. Direct customer service by greeting patrons, resolving concerns, and directing checkout flow to minimize wait times. Train and supervise associates on sales procedures, promotions, and safety protocols while utilizing the LMS and auto-scheduler for staffing. Monitor inventory levels, manage supply costs, and ensure compliance with anti-money laundering laws and health regulations. Maintain sanitation standards across the checkout area and parking lot, operating scanning equipment and registers as needed. Assist with receiving deliveries and perform general departmental duties as assigned. Hourly pay ranges from $18.00 to $25.00.