Customer Experience Manager

Lead the Customer Experience team by guiding customers into designated seating areas, offering refreshments, and managing check-in and check-out processes via tablet. Proactively approach clients at the deskless reception to deliver a welcoming environment, upsell services such as Pet Health Plan registration, and ensure efficient service delivery. Manage daily operations with a focus on creating a positive, friendly atmosphere for customers and their pets while adhering to full-time schedule requirements.