Customer Experience Manager
On-siteBelfast, Northern Ireland, United Kingdom
EXPIREDBelfast, Northern Ireland, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Oversee the overall customer experience from checkout to back of house, managing front-end operations and petrol station duties where applicable. Lead people management by coaching teams, conducting disciplinary actions, and ensuring accurate scheduling and pay. Assume full responsibility for running the store when needed, providing direction to deliver on customer commitments while driving performance against KPIs. Requires previous line management experience in fast-paced operational environments, proven success in employee relations, and the ability to lead alone in the absence of senior management.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Someone who is truly obsessed with customers and service, and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar
- Experience leading teams in a dynamic, customer-facing environment — you've inspired others, driven high performance, and created a culture where colleagues thrive
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness
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