Customer Experience Manager - Mid Market

Lead MYOB's Mid-Market Customer Success and Experience team to shape how we engage with customers and partners across onboarding, support, growth, renewal, and advocacy. Own Voice of Customer and Partner strategy, end-to-end journey orchestration, governance of high-risk issues (including Heal Desk and executive complaints), and drive systemic improvements through root-cause analysis. Design and govern AI-enabled, digital, assisted, and human journeys; deliver customer-led prioritisation, dashboards, and executive reporting. Build and develop a high-performing CX function, partnering cross-functionally with Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure a coordinated customer experience across moments that matter.