Customer Experience Manager

Directly supervise Triage Specialists, oversee the customer triage process, and handle escalated issues to ensure accurate categorization and timely resolution. Develop strategies and protocols to minimize recurring challenges, audit the customer experience across varying units, and map customer journeys to pinpoint inefficiencies. Monitor team performance, feedback, and resolution rates to maintain alignment with service standards, while preparing data-driven recommendations for leadership. Requires a valid driver's license, ability to relocate, and bilingual English/Spanish skills. Flexible hours may be required. C2 Global Professional Services prepares individuals for productive jobs across Texas, Florida, and Nevada.