Customer Experience Manager
$41,392–$41,392 year
On-siteCosta Mesa, California, United States
Job Summary
Ensure all crew members deliver exceptional customer service through personal contact and fast, friendly checkouts. Lead assigned store operations by maintaining front-end merchandising standards, verifying equipment functionality, and executing opening/closing procedures. Train, coach, and supervise crew members while performing store manager duties during absences. Manage store cleanliness, stock room maintenance, and merchandise recovery to keep the environment ready for customers. Frequently operate cash registers, move merchandise, and assist customers across the sales floor. Work a flexible schedule including evenings, weekends, and overnight shifts to meet business needs.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Desired Qualifications
- College experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.