Customer Experience Manager
$31,200–$31,200 year
On-siteToccoa, Georgia, United States
Job Summary
Ensure all crew members deliver exceptional customer service through personal contact and train staff on the B.E.S.T. experience. Lead assigned store operations by managing front-end merchandising, maintaining equipment, and executing opening/closing procedures to meet brand standards. Oversee store cleanliness, stock room maintenance, and World Recovery while performing store manager duties in their absence. Partner with leadership to recruit, train, coach, and supervise all crew members, ensuring customer service score goals are achieved. Review corporate communications and react accordingly. Work a flexible schedule including days, evenings, weekends, and overnight shifts to meet business needs.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Desired Qualifications
- College experience preferred
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