CUSTOMER EXPERIENCE MANAGER
$37,440–$37,440 year
On-siteLincoln, Nebraska, United States
Job Summary
Lead customer service and front-end operations by training crew members on the B.E.S.T. experience, ensuring fast checkouts, and maintaining brand standards for merchandising. Manage opening and closing procedures, store cleanliness, and equipment readiness while performing store manager duties in absence. Supervise all crew members through recruitment, coaching, and development to achieve customer service score goals. Handle daily tasks including cash register operation, merchandise movement, and stock room maintenance. Requires flexible schedule with day, evening, weekend, and overnight shifts. Hourly position starting at $18.00.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Desired Qualifications
- College experience
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