Customer Experience Manager
$31,200–$31,200 year
On-siteJacksonville, Florida, United States
Job Summary
Lead store operations by ensuring crew members deliver exceptional customer service, train staff on the B.E.S.T. experience, and maintain front-end merchandising standards for candy, soda, and snacks. Manage opening and closing procedures, store cleanliness, and equipment functionality while performing store manager duties during absences. Recruit, train, coach, and supervise all crew members, partnering with leadership to achieve customer service score goals and execute merchandising procedures. Frequently operate cash registers, move merchandise up to 25 lbs, and perform stock room maintenance including sweeping and bathroom upkeep. Work a flexible schedule including days, evenings, weekends, and overnight shifts at an hourly rate of $15.00.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Desired Qualifications
- College experience preferred
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