Customer Experience Manager
$40,352–$40,352 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Ensure all crew members deliver personal customer contact and train staff on the B.E.S.T. service experience to maintain customer service score goals. Lead front-end operations by setting merchandising standards for candy, soda, and snacks, verifying equipment functionality, and executing opening/closing procedures while keeping the store clean and stocked. Perform store manager duties in absence, supervise crew recruitment and development, and handle store maintenance including trash removal and bathroom cleaning. Frequently operate cash registers, move merchandise up to 25 lbs, and assist customers across the sales floor. Work a flexible schedule including days, evenings, weekends, and overnight shifts.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Desired Qualifications
- College experience preferred
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