Customer Experience Manager
$38,480–$38,480 year
On-siteAnnapolis, Maryland, United States
Job Summary
Conduct daily front-end operations, including merchandising candy, soda, and snacks to meet brand standards, while ensuring all equipment is functional and store cleanliness is maintained. Train and supervise crew members on the B.E.S.T. customer service experience, leading them to achieve customer service score goals and ensuring fast, friendly checkouts. Perform store manager duties in absence, manage opening and closing procedures, and execute World Recovery and store maintenance tasks. Frequently operate cash registers, move merchandise up to 25 lbs, and assist customers across the sales floor. Work a flexible schedule including days, evenings, weekends, and overnight shifts at an hourly rate of $18.50.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Desired Qualifications
- College experience preferred
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