Customer Experience Manager
$41,600–$41,600 year
On-siteWest Babylon, New York, United States
Job Summary
Ensure all crew members deliver a fast, friendly checkout experience by training staff on the B.E.S.T. customer service model and maintaining high customer service scores. Lead front-end operations by setting merchandising standards for candy, soda, and snacks, verifying equipment functionality, and executing opening/closing procedures to keep the store clean and stocked. Perform store maintenance tasks such as sweeping, cleaning bathrooms, and managing the stock room while acting as a store manager in their absence. Recruit, coach, and supervise all crew members while partnering with store leadership on merchandising and recovery initiatives. Work a flexible schedule including days, evenings, weekends, and overnight shifts at an hourly rate of $20.00.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Desired Qualifications
- College experience preferred
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