Customer Experience Manager
$31,200–$31,200 year
On-siteWichita, Kansas, United States
Job Summary
Lead store operations by ensuring crew members deliver exceptional customer service, train staff on the B.E.S.T. experience, and maintain front-end merchandising standards for candy, soda, and snacks. Manage opening and closing procedures, store cleanliness, and equipment functionality while performing store manager duties during absences. Recruit, train, coach, and supervise all crew members to achieve customer service score goals, partnering with store leadership on merchandising and recovery initiatives. Handle essential functions including cash register operation, moving merchandise up to 25 lbs, and maintaining stock room organization. Requires flexible scheduling including days, evenings, weekends, and overnight shifts. Hourly position starting at $15.00.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Ability to maintain composure under pressure
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
- Ability to move merchandise weighing up to 25 lbs
- Ability to place/remove merchandise up to a height of 5-10 feet
- Ability to ascend/descend ladders
- Ability to position self to kneel, bend, twist, and stoop
- Ability to remain in a stationary, upright position for 80% of the time
Desired Qualifications
- College experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.