Customer experience manager
$31,200–$31,200 year
On-siteMont Belvieu, Texas, United States
Job Summary
Ensure all crew members deliver exceptional customer service through personal contact and fast checkouts. Lead assigned store operations by maintaining front-end merchandising standards, ensuring equipment functionality, and executing opening/closing procedures. Train, coach, and supervise crew members while performing store manager duties in their absence. Manage store cleanliness, stock room maintenance, and merchandise recovery to keep the environment ready for customers. Collaborate with store leadership on recruiting and merchandising procedures. Perform essential functions including operating cash registers, moving merchandise, and communicating with customers. Work a flexible schedule including days, evenings, weekends, and overnight shifts.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Desired Qualifications
- College experience preferred
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