Customer Experience Manager
$31,200–$31,200 year
On-siteGreenville, North Carolina, United States
Job Summary
Ensure all crew members deliver personal customer contact and lead the store to maintain customer service score goals. Train associates on the B.E.S.T. experience, manage front-end merchandising standards for candy, soda, and snacks, and verify equipment functionality. Execute opening and closing procedures, maintain store cleanliness and stock room organization, and perform store manager duties during absences. Recruit, train, coach, and supervise all crew members while reviewing corporate communications and partnering with store leadership on merchandising and recovery initiatives. Perform essential functions including operating cash registers, moving merchandise up to 25 lbs, and ascending ladders. Work a flexible schedule including days, evenings, weekends, and overnight shifts at an hourly rate of $15.00.
Required Qualifications
- High School Graduate or equivalent
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Must be at least 18 years old
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Desired Qualifications
- College experience preferred
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