Customer Experience Manager - Dan Murphy's Chelsea Heights
On-siteChelsea Heights, Victoria, Australia
Job Summary
Motivate and lead your team to deliver a world-class customer experience that promotes loyalty and drives revenue growth. Encourage staff to invest in education by delivering regular coaching and mentoring to inspire continuous improvement. Build a culture centered on understanding the community, utilizing customer feedback as a pillar in decision-making while fostering an inclusive environment where diversity thrives. Use initiative and intuition to understand your team, driving their commitment through an inspiring and collaborative communication approach. This role offers critical operational exposure across the business with an opportunity to kick start a career adventure within the Endeavour Group.
Required Qualifications
- Customer Experience Manager
- Dan Murphy's Chelsea Heights
- passionate people leader
- genuine desire to make better happen
- team development
- trailblazing leadership
- critical operational exposure
- in store customer experiences
- inspiring merchandising
- Motivate and lead your team
- deliver a world class customer experience
- promotes customer loyalty
- contributes to revenue growth
- Encourage team to invest in education
- dream big about their career
- working at Dan's is an adventure
- Lead the way with in store tasks
- delivering regular coaching
- mentoring to store team
- inspire them to continuously improve
- Create an environment that enables team to come as they are
- diversity is the magic that makes good culture
- Build a culture that is centred around understanding your community
- utilising customer feedback as a pillar in your decision making
- use initiative and intuition to understand your team
- inspire them to make a difference for each other and our customers
- passionate about people development
- motivate others to dream big and reach their potential
- no stranger to a fast-paced environment
- use forward thinking in your decision making
- bring energy to those around you
- being your authentic self
- always doing the right thing for your team, customers and community
- use an inspiring and collaborative approach to communication
- drive your team's commitment
Desired Qualifications
- An exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs
- Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
- Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance
- Grow your career within Dan Murphy's and the wider Endeavour Group network
- If drinks excite you
- close-enough on the requirements
- Candidates will be required to complete a functional screening assessment as part of the recruitment process
- We're together creators
- Dan Murphy's is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group
- Together we create the moments that bring millions of people together
- And together we have more fun, create more opportunities, and score a lot more goals
- We're serious about having a good time
- creating a safe, inclusive and fun place to work
- We're all about creating a more sociable future
- for our customers and each other
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