Customer Experience Manager (Branch Manager) - Shelton

Oversee two Shelton-area branches by driving staff to achieve operational goals, coaching employees on performance, and managing daily overdraft decisions. Implement bank policies, procedures, and sales targets while supervising staff through weekly meetings and independent performance evaluations. Serve as the primary point of contact for all customer service inquiries, resolving complaints and ensuring adherence to CIP, BSA, AML, and OFAC compliance requirements. Promote deposit products, accept loan applications, and solicit new business to reach defined profitability goals. Maintain branch operational efficiency, complete audit requirements, and update the Regional Experience Manager on branch activity and employee development.