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Five BelowPosted 1 month ago

Customer Experience Manager - 255

$38,480–$38,480 year

On-siteBaltimore, Maryland, United States

Full TimeEnterprise

Job Summary

Lead front-end operations and manage store cleanliness, recovery, and merchandising standards for candy, soda, and snacks. Train crew members on the B.E.S.T. customer service experience, ensure equipment is operational, and oversee opening/closing procedures. Perform store manager duties in absence, supervise all associates, and review corporate communications. Maintain stock room and sales floor readiness while executing store maintenance tasks. Work a flexible schedule including days, evenings, weekends, and overnight shifts. Starting at $18.50 hourly.

Required Qualifications

  • High School Graduate or equivalent
  • Minimum 2 years of management experience
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
  • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
  • Must be able to remain in a stationary, upright position for 80% of the time

Desired Qualifications

  • College experience preferred

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