Customer Experience Leader - Temporary
On-siteWinnipeg, Manitoba, Canada
Job Summary
Lead the Store's Leadership Team by managing daily operations, including opening and closing, maintaining visual standards, and executing sales plans. Ensure budget and cost centre management while driving profitability and growth through physical and online channels. Oversee facilities, maintenance, health and safety, and loss prevention on assigned shifts. Collaborate cross-functionally to align talent acquisition, calibration, and development with strategic retail initiatives. Model Indigo's High Performance Characteristics and foster a culture of trust, feedback, and inclusion. Requires 25+ hours weekly including evenings, weekends, and holidays.
Required Qualifications
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
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