Customer Experience Lead Q8 and Tango
Hybrid · Antwerpen, Flanders, Belgium or Rotterdam, South Holland, The Netherlands
Job Summary
Customer Experience Lead for Q8 and Tango in the Benelux region. Leads and coaches a four-person team to shape Customer Experience, Loyalty, and Data & Insights, translating customer insights into strategic choices across the full customer journey. Responsible for developing Customer Value Propositions aligned with market developments and business objectives, defining roadmaps for Customer Centricity, Loyalty, and Customer Experience, and overseeing the Benelux Loyalty strategy. Collaborates with Marketing, Digital, Operations, IT, and Customer Care to implement customer-focused initiatives, builds business cases and budgets, and ensures brand promise is consistently delivered across physical and digital touchpoints. Requires a Masterâs degree or equivalent, 8-10 years in CX/Loyalty/CRM/Insights/Strategy, minimum 3 years in a leadership role, strong data-driven mindset, and proficiency in Dutch and English (French a plus); Hybrid work model in Antwerp or Rotterdam with opportunities for growth.
Required Qualifications
- Master's degree or equivalent
- 8-10 years of experience in Customer Experience, Loyalty, CRM, Customer Insights or Customer Strategy
- at least 3 years in a leadership role
- fluency in Dutch and English; French is a plus
- experience developing customer value propositions, loyalty programs, and customer strategies
- data-driven approach with the ability to translate insights into actions
- affinity with digital innovation, AI, personalization and customer experience technologies
- ability to build relationships with stakeholders
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf â no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.