Customer Experience Lead
$27,040–$27,040 year
On-siteStockbridge, Georgia, United States
Job Summary
Operate cash terminals, verify purchase prices, and process payments while maintaining the cash office. Handle customer inquiries, returns, and delivery-related calls to provide solutions with minimum supervision. Detect shoplifting risks and communicate security concerns to management. In specific locations, receive and document repairs, preparing transfer forms for merchandise transport to the Service Center. Act as a liaison between the cash office, customer service, returns, buyers, management, and retail store personnel. Requires high school education, basic math skills, and fluent English reading/writing. Hourly pay with competitive incentives and benefits.
Required Qualifications
- Any combination of education and experience equivalent to graduation from high school
- Ability to read and write fluently in English (or another language as may be required) sufficiently to communicate with customers, read invoices, repair orders, faxed requests and similar written materials
- Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required
Desired Qualifications
- Prior retail and/or customer service experience
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