Customer Experience KPI Specialist
Hybrid · Newbury, England, United Kingdom
Job Summary
Deliver Customer Insights KPI reporting and analysis to enable data-driven decisions that improve customer experience and network performance. Extract, clean, and validate data from multiple sources to ensure accuracy for reporting. Develop, maintain, and continuously improve regular reports using SQL, Python (including Jupyter Notebooks), and other analytics tools. Collaborate with cross-functional teams to interpret data findings and support decision-making. Identify opportunities for process improvement and automation within reporting workflows. Maintain documentation of analysis methods, procedures, and data sources for transparency and repeatability. Support initiatives aimed at enhancing customer experience through data-driven recommendations.
Required Qualifications
- Basic proficiency in SQL
- Basic proficiency in Python
- Familiarity with data visualization tools (Tableau, Power BI)
- Good understanding of Microsoft Office applications
- Basic knowledge of mobile network architecture and KPIs impacting customer experience
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