Customer Experience Intern
$2,667–$2,667 year
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Customer Experience Intern responsible for supporting customer engagement across omni-channel channels, assisting onboarding and KYC verification under supervision, handling day-to-day CX operations, compiling data from chats and calls for service improvements, and tracking performance metrics. Requires strong written/verbal communication in English and Bahasa Malaysia, attention to detail in data entry and compliance, empathetic customer service mindset, technological adaptability, and a proactive willingness to learn within a flexible internship role that provides a monthly RM1,000 allowance and a company laptop.
Required Qualifications
- Current student or recent graduate in Business, Communications, Marketing, or a related field
- Strong written and verbal communication in English and Bahasa Malaysia
- High attention to detail, especially regarding data entry and compliance checks
- Empathy and a genuine desire to help people
- Tech-savvy and quick to learn new software tools
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