Customer Experience Intern
On-siteWelland, Ontario, Canada
Job Summary
Manage the sales fulfillment process by maintaining key customer accounts, coordinating with internal departments and external plants for timely material delivery, and resolving order issues across pricing, delivery, quality, and quantity. Execute entry, confirmation, and management of sales orders while aligning forecasts, analyzing backlog reports to initiate vendor communication for expedited procurement, and maintaining material master data in SAP. Provide exceptional customer service through regular touchpoints discussing planning, lead times, and escalations, ensuring prompt responses to both internal and external stakeholders.
Required Qualifications
- Must be enrolled in a Business Administration, Marketing, Communications college or university program, or a recent graduate (within the last 6 months)
- Bilingual (English and French)
- Strong customer service skills
- Strong time management skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask and prioritize
- Strong problem-solving and analytical skills
- Demonstrated ability to work effectively in a team
- Attention to detail and accuracy in data entry and management
- Willingness to learn and adapt to new technologies and processes
Desired Qualifications
- 1-2 years customer service experience preferred
- SAP experience is an asset
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