Customer Experience Guide
$38,480–$38,480 year
On-siteSan Pablo, California, United States
Job Summary
Engage customers on the sales floor, answering questions and recommending products while maintaining a clean, organized environment that reflects Embarc's merchandising standards. Deliver educational experiences in line with brand standards, support store sales goals through product promotion and loyalty programs, and execute sales and marketing initiatives as directed by management. Assist with daily store operations, inventory tasks including intake and stocking, and recurring audits to ensure compliance and accuracy. Provide feedback to management on customer needs and product trends. This full-time non-exempt role requires working in a fast-paced retail environment open 365 days a year, with evening, weekend, and holiday shifts.
Required Qualifications
- Strong communication and interpersonal skills with customers and teammates
- Passion for cannabis education and customer service
- Highly organized and detail-oriented, with the ability to multitask effectively
- Comfortable working in a fast-paced retail environment
- Previous experience in retail, customer service, or hospitality
- Understanding of cannabis products, compliance, and regulations
- Experience working in a regulated or high-volume retail environment
- Evening, weekend, and holiday shifts
- Full-time non-exempt role in a retail store open 365 days a year
Desired Qualifications
- Familiarity with POS systems
- Experience with Treez POS
- Training provided in cannabis products, compliance, and regulations
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