Customer Experience Expert - Reception/Call Center
$47,840–$56,160 year
On-siteCarlsbad, California, United States
Carlsbad, California, United StatesOn-site$47,840–$56,160 yearHigh School Or EquivalentMedium
High School Or EquivalentMedium
Job Summary
Greet families face-to-face and over the phone, handling lesson registrations, scheduling, and payment processing. Manage guest accounts, assist with lesson package selections, and maintain a clean, safe lobby by wiping surfaces and restocking supplies. Solve family needs creatively while working in a lively, fast-paced environment. Weekend availability is required. Join a premier swim school with over 35 locations across California and Colorado, supporting our mission to teach children and adults how to swim safely.
Required Qualifications
- Weekend availability required
- At least 17 years old
- Minimum of 2 years of customer service experience
- High school diploma or equivalent
- Strong verbal communication skills
- Computer skills
- Proficient typing (40+ WPM)
- Comfort with basic POS systems
- Must be legally authorized to work in the United States
Desired Qualifications
- Passion — you genuinely enjoy helping others and creating positive experiences
- Adaptability — you stay calm and professional while juggling multiple tasks
- Integrity — you handle payments, information, and communication responsibly
- Approachability — you communicate with warmth and empathy in person and by phone
- Drive — you're comfortable discussing lessons with families and helping them enroll
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