Customer Experience Executive VOICE LATAM
$18,000–$18,000 year
Remote · Lima, Lima Province, Peru or Quito, Pichincha, Ecuador
Job Summary
The Customer Experience Executive VOICE role at The Wessex Mint is focused on delivering high-quality phone-based support for customers. Responsibilities include managing inbound and outbound calls, responding to queries related to precious metals purchases, accounts, orders, and deliveries, and resolving customer concerns. Candidates should possess strong English communication skills, maintain professionalism, have a calm demeanor, and demonstrate organizational skills. Experience in customer service with phone communication is essential.
Required Qualifications
- Previous experience in customer support or customer service roles involving phone-based communication
- Excellent spoken and written English, with clear and confident communication
- Comfortable handling a high volume of customer phone calls in a professional manner
- Strong listening skills and the ability to clearly explain processes to customers
- Strong organisational skills and attention to detail
- Ability to remain calm, professional, and solution-focused when handling customer issues
- Comfortable working remotely and managing workload independently
- Experience using customer support platforms or helpdesk systems
- Experience using standard productivity tools such as Microsoft 365 or Google Workspace
- Comfortable using VoIP or online calling platforms for customer communication
Desired Qualifications
- Experience working in financial services, investment, or precious metals-related businesses
- Experience with helpdesk platforms such as Gorgias or similar systems
- Experience supporting international customers across multiple markets
- Familiarity with Shopify or order management systems
- Experience working in remote customer support teams
Additional Requirements
- Reliable availability aligned primarily with UK business hours, with flexibility to adjust working hours based on customer demand and call volumes
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