Customer Experience Executive
RemotePhilippines
PhilippinesRemoteFull TimeLarge
Full TimeLarge
Job Summary
Resolve Tier 1 customer inquiries across phone, email, and live chat within established SLA timeframes. Track, process, and ensure the timely fulfillment of customer reward orders by applying organizational policies and product knowledge. Maintain detailed records of interactions and ticket statuses in support tools while assisting management with basic administrative tasks. Requires strong communication skills, problem-solving abilities, and proficiency with Microsoft Office and ticketing systems like Zendesk or Salesforce. This role offers competitive rewards, healthcare on day one, and flexible work arrangements for a remote day shift.
Required Qualifications
- Strong passion for customer satisfaction with a proactive, customer-first mindset
- Excellent written and spoken English communication skills tailored for phone, email, and chat interactions
- Analytical and logical approach to troubleshooting customer issues and ticket resolutions
- Proficiency with standard office applications, including Microsoft Office (Word, Excel, PowerPoint)
- Strong organizational skills to manage competing priorities and close tickets within defined timeframes
Desired Qualifications
- Prior experience in a call center, helpdesk, or e-commerce customer support role
- Experience handling customer reward programs, loyalty point redemptions, or digital gift card fulfillment
- Hands-on experience using customer ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or Freshdesk)
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