Customer Experience Executive LATAM
$12,000–$12,000 year
On-site · PE or EC
Job Summary
Customer Experience Executive LATAM role focused on delivering a smooth, positive customer experience across multiple brands. Responsibilities include responding to customer queries via email, live chat, and social media; processing refunds and order adjustments; investigating and resolving order-related issues (delays, incorrect items, missing parcels); providing accurate information on products, stock, and shipping times; tagging interactions in the internal system; identifying recurring issues for process improvements and suggesting automation opportunities; collaborating with warehouse, purchasing, and product teams; assisting with account-related queries and explaining company policies; responding to customer reviews and maintaining the correct brand tone across all communications. Escalation of complex issues as needed and ensuring accurate, timely responses to maintain a strong brand reputation.
Required Qualifications
- 2+ years of experience in customer service
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