Customer Experience Executive (B2B) - Bangalore East

Drive client retention by maximizing renewals, implementing value-based price increases, and identifying up-selling opportunities. Manage customer interactions, account reviews, and service quality surveys to enhance satisfaction, while acting as the primary liaison between customers and the operations team. Resolve complaints within defined turnaround times using the Complaint QR system and monitor outstanding receivables through timely follow-ups. Provide data-driven recommendations to branch teams to improve service quality and identify cross-selling opportunities. Collaborate with internal teams and external stakeholders to implement effective retention strategies and reduce at-risk accounts.