Customer Experience Executive (B2B) - Bangalore Central

Drive client retention by maximizing renewals, implementing value-based price increases, and identifying up-selling opportunities. Register and resolve customer complaints within defined turnaround times through the Complaint QR system, while evaluating at-risk accounts for revival strategies. Act as the primary liaison between customers and operations to ensure seamless service delivery, coordinate payment collections, and conduct regular satisfaction surveys to improve Customer Voice Count. Provide data-driven recommendations to branch teams for enhancing service quality and identify cross-selling opportunities through direct engagement.