Customer Experience Engineer
$70,000–$95,000 year
Remote
RemoteFull Time$70,000–$95,000 yearHealthcareMedium
Full TimeMediumHealthcare
Job Summary
Synthesize customer insights by surfacing patterns from cases into weekly and monthly reports to influence Product and Engineering roadmaps. Own customer escalations requiring seasoned judgment, configuring AI intents and escalation rules while building lightweight automations to resolve complex issues. Mentor Support Team members on AI workflows and SQL queries, then ship fixes that reduce case volume by eliminating recurring problems rather than just closing tickets. Deliver solutions that improve CSAT and remove work from the queue, using technical skills like Python or API integration to automate triage and draft responses.
Required Qualifications
- 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field
- a degree in Computer Science, Engineering, or a related technical field
- real experience talking to people under pressure (support, hospitality, retail, service, resident advising)
- Comfortable enough with code to experiment
- you've written scripts, touched an API, or built something in Python, SQL, or JavaScript
- A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes
- Strong customer-facing communication and trust-building skills
- Pattern recognition and synthesis muscle
- AI-native default
- A deep desire to drive results for our customers, with high ownership over the outcomes you own
- Curiosity and natural problem-solving instincts
- An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself
Desired Qualifications
- you've spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems
- you've been quietly automating things nobody asked you to fix since your first CS class
- you lead team projects
- you tinker with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren't
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