Customer Experience Engineer, CXE-T (EMEA)
RemoteSpain or Germany
Job Summary
Design and deliver advanced technical sessions, including webinars, live builds, and architecture deep dives, for platform, DevOps, security, and engineering audiences. Create structured Proof of Concept frameworks with defined success criteria and reusable demo environments to drive adoption across customer cohorts. Produce deep technical assets such as recorded walkthroughs, architecture reference guides, and implementation blogs to remove common technical blockers. Serve as a subject matter expert for non-support technical questions, providing architectural guidance on secure build pipelines, supply chain integrity, and AI/ML workload governance. On exception, lead targeted 1:1 workshops for high-impact customers or strategic initiatives. Act as a field-informed voice into Product and Engineering to surface real-world technical friction and adoption blockers.
Required Qualifications
- 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles
- Strong hands-on expertise in Docker and container ecosystems
- Strong hands-on expertise in secure software supply chain practices
- Strong hands-on expertise in CI/CD pipelines and modern cloud-native architecture
- Experience designing and executing structured PoCs with defined success criteria
- Ability to present complex technical topics clearly to senior engineering audiences
- Strong written communication skills; experience producing technical blogs or deep technical content
- Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments
- Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance)
- Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads
- Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement
- Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production
- Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration
- Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks)
- Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences
- Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Master's degree preferred
- Bachelor's degree preferred
- Experience with remote-first teams preferred
- Experience with globally distributed teams preferred
- Experience with technical enablement preferred
- Experience with Proof of Concepts (PoCs) preferred
- Experience with technical assets preferred
- Experience with customer cohorts preferred
- Experience with Solutions Engineering preferred
- Experience with Post-Sales teams preferred
- Experience with Sales Engineers preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with teaching preferred
- Experience with systematizing expertise preferred
- Experience with scaling architectural excellence preferred
- Experience with customer populations preferred
- Experience with reusable technical systems preferred
- Experience with repetitive 1:1 firefighting preferred
- Experience with consultative workshops preferred
- Experience with high-impact customers preferred
- Experience with strategic technical initiatives preferred
- Experience with technical enablement preferred
- Experience with structured PoC frameworks preferred
- Experience with technical sessions preferred
- Experience with recorded walkthroughs preferred
- Experience with architecture reference guides preferred
- Experience with advanced implementation blogs preferred
- Experience with reusable demo environments preferred
- Experience with customer journey stages preferred
- Experience with technical blockers preferred
- Experience with field-informed voice preferred
- Experience with Product and Engineering preferred
- Experience with real-world technical friction preferred
- Experience with technical depth preferred
- Experience with applied architecture guidance preferred
- Experience with scalable technical sessions preferred
- Experience with reusable PoC frameworks preferred
- Experience with advanced technical recordings preferred
- Experience with blogs preferred
- Experience with escalation points preferred
- Experience with non-support Solutions Engineering-type questions preferred
- Experience with customer cohorts preferred
- Experience with large customer populations preferred
- Experience with structured enablement systems preferred
- Experience with 1:1 workshops preferred
- Experience with high-impact customers preferred
- Experience with strategic technical initiatives preferred
- Experience with technical enablement preferred
- Experience with Proof of Concepts (PoCs) preferred
- Experience with technical assets preferred
- Experience with customer cohorts preferred
- Experience with Solutions Engineering preferred
- Experience with Post-Sales teams preferred
- Experience with Sales Engineers preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
- Experience with Container security and governance preferred
- Experience with AI/ML workload governance preferred
- Experience with AI agent architecture patterns preferred
- Experience with isolated execution environments preferred
- Experience with MCP policy enforcement preferred
- Experience with model artifact provenance preferred
- Experience with Sales Engineers and Post-Sales teams preferred
- Experience with technical continuity preferred
- Experience with deal cycles preferred
- Experience with technical sessions preferred
- Experience with live builds preferred
- Experience with architecture deep dives preferred
- Experience with workshops preferred
- Experience with platform audiences preferred
- Experience with DevOps audiences preferred
- Experience with security audiences preferred
- Experience with engineering audiences preferred
- Experience with customer maturity stages preferred
- Experience with secure SDLC preferred
- Experience with supply chain hardening preferred
- Experience with container governance preferred
- Experience with technical learning paths preferred
- Experience with onboarding preferred
- Experience with technical success criteria preferred
- Experience with evaluation benchmarks preferred
- Experience with adoption scenarios preferred
- Experience with policy enforcement preferred
- Experience with image integrity preferred
- Experience with SBOM visibility preferred
- Experience with secure pipelines preferred
- Experience with Docker capabilities preferred
- Experience with practical architectural patterns preferred
- Experience with customer implementation preferred
- Experience with technical friction preferred
- Experience with Product preferred
- Experience with Engineering preferred
- Experience with architectural guidance preferred
- Experience with non-support technical questions preferred
- Experience with standard documentation preferred
- Experience with secure build pipelines preferred
- Experience with Software supply chain integrity preferred
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