Customer Experience Customer Success Technical Leader
$164,600–$208,900 year
RemoteUnited States
Job Summary
Lead long-term engagements for Splunk Enterprise Security customers through strategic guidance and comprehensive success plans. Provide high-quality technical mentorship on use-case development, configuration, and optimization for Enterprise Security and User Behavior Analytics. Proactively identify and resolve complex technical challenges before they impact the customer while collaborating cross-functionally with Customer Success Managers and Sales Engineers. Represent customer needs internally to influence product roadmap decisions and contribute to standard processes for service excellence. This role requires up to 20% travel for customer-facing activities and supports Cisco's global network of experts in the AI era.
Required Qualifications
- Splunk Proficiency: Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development
- Trusted Advisor: Ability to build deep partnerships, manage complex negotiations, and resolve conflicts with grace
- Travel: Up to 20% travel may be required for customer-facing activities
Desired Qualifications
- Splunk Architect Certification
- Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules
- Security Frameworks: Expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics
- Data Management: Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons
- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance
- Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP)
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