Customer Experience Customer Success Specialist - Security
On-siteMelbourne, Victoria, Australia or Brisbane, Queensland, Australia
Job Summary
Lead targeted engagements to accelerate product adoption and drive measurable business value for Cisco customers. Baseline customer environments, build onboarding roadmaps, and facilitate executive-level workshops to guide strategic and tactical decisions. Identify and mitigate adoption risks by resolving integration barriers and ensuring successful customer journeys from purchase to value realization. Document adoption plans and site matrices to maintain alignment across project collaborators while providing feedback to CX Product Management. Apply validated adoption frameworks to help customers bridge the gap between purchasing a solution and achieving desired business outcomes.
Required Qualifications
- Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
- Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures
- Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems
- 7+ years in security consulting or technical customer success roles
- Bachelor's or Master's degree in Engineering or Computer Science
- Multiple advanced certifications (CISSP or CISM plus CCIE preferred)
Desired Qualifications
- Master's degree or equivalent experience in Engineering, Computer Science, or a related field
- Multiple advanced certifications (CCIE, CISM, CISSP)
- Cisco Certified Success Specialist certification
- Experience contributing to the broader professional community, such as through shared frameworks, external presentations, or published thinking
- Experience supporting the development of senior technical specialists and contributing to team-wide capability
- Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure), with the ability to draw on cross-domain knowledge in customer conversations
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